Contact SocialMint
Email us at support@socialmint.click. Include your username and the order number so we can find it straight away.
Before you write: these are handled automatically
My order was only partly delivered
The undelivered part is credited to your SocialMint wallet automatically, usually within minutes of the order being marked partial. You will see it in your wallet history as "Credited to wallet: … not delivered for order #…".
My order was cancelled
The full amount goes back to your wallet automatically. Credits always go to your SocialMint wallet, not back to your card or UPI account, so you can use them for another order straight away.
My order still says pending
Most orders start within 0–30 minutes, but some wait a little before they are placed. If an order cannot be placed at all, its cost is credited back to your wallet automatically.
I paid but my wallet balance did not change
Payments are usually credited within a few minutes. If nothing has arrived after 30 minutes, email us with the amount, the time you paid and the payment reference or a screenshot.
What to include in your email
- Your SocialMint username or the email you signed up with
- The order number (from My Orders) and the link you ordered for
- For payments: the amount, the time and the payment reference or a screenshot
Never send your social media password — we never need it. More answers are in the FAQ and on How it works.